Return Policy

Please contact EUNOIA before returning any items.

We happily offer a 14 day exchange/refund policy on all online purchases. 

We ask you to treat the product and its packaging with care. The product must be in its original condition. If the product is used or ruined the product shall not be refunded.  All shoes should be tried on a carpeted surface before wear. We request that shoes be returned in the same box they were delivered in, and that the shoe box be protected. 

We recommend that a Postal Tracking Service be used to return goods and that a tracking number be provided. The parcel should be clearly marked "RETURNED GOODS" in order to avoid any unnecessary Customs' charges. EUNOIA is NOT responsible any charges incurred.  Additional charges are the liability of the customer.

Only upon receipt of the returned goods can an exchange/refund be processed.

Exchange/refund will include EUNOIA delivery costs and exclude the delivery costs of returned items.

Exchange/refund is offered at the discretion of the seller.

For any other queries please contact us by mail:


EUNOIA happily offers exchange on all online purchases within 14 days of receipt of goods. Please see "Returns Policy" above.


Unclaimed Packages

EUNOIA reserves the right to charge a handling fee to cover return shipping and administrative costs of any unclaimed packages.